Responsible gambling

We want you to enjoy playing in a safe and controlled way. This page explains practical steps you can take if gambling ever stops being fun, as well as the tools and support available to help you manage play responsibly. The tone here is non‑judgmental and supportive — if anything on this page resonates with you, small changes can make a big difference.

If you ever feel uncertain about your play, you can use the account controls described below or contact support for immediate help. Our goal is to make it straightforward to protect your time, money and wellbeing while using the site.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

A range of built‑in tools lets you set guardrails and take breaks when you need them. These controls are easy to activate from your account and are designed to give you clear boundaries and time to reflect.

Deposit limits – Set daily, weekly or monthly maximums to control how much you add to your account. Limits take effect immediately and can only be relaxed after a deliberate cooling‑off period so increases are not impulsive.
Loss and stake limits – Restrict the amount you can lose or wager over a set period. These help reduce the chance of chasing losses or escalating risk during a single session or day.
Session reminders and reality checks – Receive on‑screen notifications or emails that remind you how long you have been playing. Regular breaks help preserve perspective and reduce fatigue‑driven decisions.
Time‑outs (short breaks) – Temporarily block gambling access for a short, predefined period when you want an immediate break. Time‑outs are appropriate for short cooling‑off intervals and can usually be set from your account quickly.
Self‑exclusion (long‑term) – A formal option to block logins, deposits and participation for an extended period. Self‑exclusion is intended for people who want a decisive step away from gambling. Once set, access is restricted for the chosen timeframe and reactivation requires a formal review.

How to use these tools (practical steps):

Open your account settings and go to the Responsible Gambling or Account Limits section.
Choose the tool you want (deposit limit, session reminder, timeout, self‑exclusion), enter the required values and confirm.
Limits and time‑outs usually apply immediately; self‑exclusion takes effect as soon as it is confirmed.
If you need help setting or enforcing a measure right away, contact support via live chat or email to have an agent assist you.

What to expect after you activate a measure:

Deposits and gameplay will be blocked or limited according to your selection.
Win withdrawals are normally handled in accordance with the site’s standard processes; if identity verification is required, follow the verification steps so funds can be released.
Requests to shorten a self‑exclusion or to raise limits are subject to a formal process and cooling‑off period to prevent impulsive reversals.

Warning signs that you might benefit from using tools:

Gambling longer, or betting larger amounts, than you intended.
Feeling anxious, guilty or defensive about your gambling activity.
Neglecting work, family or essential expenses to gamble.
Chasing losses by increasing bets in an attempt to recover money.
Borrowing money, delaying bills, or using funds meant for other responsibilities.

10. Responsible Gambling – Links to Support Organizations

If you think you, or someone close to you, might need extra help beyond the site’s tools, reaching out for free, confidential support is a constructive next step. Professional and peer services can provide counselling, practical financial advice and structured plans to reduce harm.

Types of support to consider:

National or regional problem gambling helplines that provide confidential advice and referrals.
Online counselling services offering chat or telephone support and structured self‑help programs.
Peer‑led groups such as Gamblers Anonymous and similar local support communities.
Financial counselling and budgeting services to address debt or money‑management concerns.
Family and relationship counselling for partners and relatives affected by gambling behaviour.

Practical ways to reach out:

Contact the national or state problem‑gambling service in your area for immediate guidance and to learn about local counseling options.
Use online chat or call a helpline for anonymous, non‑judgmental support. Counsellors can help you build a tailored plan, including referrals for longer‑term therapy if needed.
Ask support services about practical steps such as money‑management strategies, blocking software for devices, or structured peer‑support meetings.

If you want immediate assistance with account controls, our support team is available to help and can guide you through setting limits, initiating a time‑out or starting a self‑exclusion. If you’re worried about someone else, support services can also advise on next steps and family supports.

Remember: seeking help is a sign of strength, not weakness. Small measures — a deposit limit, a timeout, a chat with a counsellor — can protect your enjoyment and wellbeing. If anything on this page resonates with you, consider taking one practical step today.